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Owned and operated by Terrace Guild LLC, our team is ready to help you create your perfect outdoor sanctuary.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, and transit typically takes 5 to 8 business days. We offer free shipping on most orders within the Continental U.S. (excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with your tracking number. You can use that number to follow your shipment from our warehouse right to your door.
What is your return policy?
We offer 30-day returns on eligible items. If something does not meet your expectations, please review our Return Policy page for complete details on how to start the process.
Can I exchange an item for a different style or finish?
Exchanges are handled through our returns process. Simply initiate a return and place a new order for the item you prefer. Our team can walk you through every step if needed.
What materials are your pergolas and furniture made from?
Our collections feature premium materials selected for durability and refined aesthetics, including weather-resistant hardwoods, powder-coated aluminum, and natural stone elements. Specific material details are listed on each product page.
How do I choose the right patio furniture set for my space?
Consider the size of your deck or patio, how many guests you typically entertain, and the overall design style of your home. Our team is happy to offer personalized recommendations to help you find the perfect fit.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our Commitment To You
Prompt Response
Every inquiry receives a thoughtful, personalized reply within one business day.
Secure and Private
Your personal information is protected with industry-standard encryption at every step.
Refined Craftsmanship
Every piece is designed with premium materials built to endure seasons of outdoor enjoyment.
30-Day Returns
Shop with confidence knowing eligible items are backed by our 30-Day Returns policy.
